Terms & Conditions

Contract Terms & Conditions

Membership

Any patients who are suffering from any recent or ongoing injury or illness should discuss their condition with one of our trained Physiolates instructors about their suitability for the classes before proceeding.

All applicants under the age of 16 years must have consent, in written form, from a parent or guardian. The applicant also agrees to abide by the rules and regulations of the company and acknowledges that these rules and regulations may change from time to time. Furthermore, all applicants release the company, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property. If purchasing packages that require payments to be made in installments, the applicant agrees to approve such installments be made by credit card on the dates as predetermined in the services contract.

Registration & Purchase:

To register or purchase from the Physiolates online booking system, you must be over 18 years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.

Purchase

Booking

Class Opening Times

Physiolates will publish all class session times on the website. Timetables are also available in paper copy upon request. The class schedule may vary from time to time e.g. over Christmas and New Year.

Online accounts

Personal belongings

You agree that Physiolates is in no way responsible for the safekeeping of your personal belongings while you are present at a studio or clinic. You assume all risk of loss or damage to any of your personal belongings in the studio or at other locations where services may be performed.

Studio rules and regulations

Physical/Health Limitations

All services purchased from Physiolates must be preceded by the applicant acknowledging, by way of completing a sign up form, that he/she has no physical limitations preventing him/her from participation such as:

Any patients who fall under any of the above categories should discuss their condition with one of our trained Physiolates instructors about their suitability for the classes before proceeding.

By agreeing to these Terms and Conditions, members confirm that they have no health problems which may affect their participation in any session provided by Physiolates. By clicking 'Place Order' on the Website you confirm you answer all the health questions with a 'No' and that a doctor has confirmed you can take part in a Physiolates session. You also consent to reading these terms and conditions.

Refund & Cancellation Policy

Sessions

Class Cancellations – we ask for 24 hours’ notice for cancellations. Any cancellations with less than 24 hours’ notice will be charged as if attended. Missed sessions without the appropriate notice will be charged as if attended. Cancellations can be made with more than 24 hours’ notice via the website or MINDBODY app. It is the attendee’s responsibility to do this.

Medical Cancellations - Cancellation is permitted where a patient is not able to participate in a single sessions for medical reasons. A doctor’s note confirming that the patient was not permitted to participate is required within 7 days of missed session and upon receipt, a credit for a makeup session will be issued.

Cancelling a package - If you would like to cancel your auto-renew payments of Physiolates packages you can cancel the direct debit with your bank. It is your responsibility to cancel your auto-renew payment for your packages if you no longer wish to attend.

Privacy Policy

Your Privacy

Physiolates respects your privacy and pledges to maintain the confidentiality of your personal information. All personal information you share with us is maintained in accordance with the Personal Information Protection and Electronic Documents Act (2000). References to Physiolates may include its affiliates, depending on the context. For questions regarding our privacy policy please express this in writing to: Privacy Policy, Physiolates 3-5 St John Street, Manchester, M3 4DN.

Legal Obligation of Information Release

In exceptional circumstances it may be necessary that we disclose your personally identifiable information if we believe, in good faith, that disclosure is otherwise necessary or advisable to protect Advantage 4 Athletes Conditioning Centre’s interests.

In exceptional circumstances it may be necessary that we disclose your personally identifiable information if we believe, in good faith, that disclosure is otherwise necessary or advisable to protect Physiolate’s interests.

Use of Your Information

Physiolates obtains most of our information through the client reading and accepting all of our terms and conditions. With your consent we may also obtain personal information about you from third parties. This may include parents, guardian, coaches or whoever is registering you in a program and paying for your registration. Use of your personal information for any purpose other than those outlined or the release of such information by parties outside of Physiolates or its affiliates will take place only under the following circumstances:

(a) We will disclose your personal information when you have given consent.

Under no circumstances do we sell participant or personal information to others. Please note that we will not share health information that may have been provided in connection with a program, program withdrawal or request for refund. With your consent, we may use certain information to provide you with information about Physiolates and its affiliates and programming. This consent is optional and you can decide to withdraw it at any time. Information collected by Physiolates about its users is used internally by authorized employees of Physiolates for following reasons: To process payment, register you in the program of your choice, update you when required of any possible changes of the planned services at Physiolates, determination of those areas, features, and services that are valued the most and found most helpful. Also, we collect information to determine the appropriate participation in the activities and services provided at the Physiolates and on our site.

Securing Your Information

The Physiolates website uses sophisticated security and safeguard measures to protect users' information. One such measure is our use of secure server software (SSL), to ensure that your credit card will be protected against fraudulent use while on our site.

Contacting Us

Enquiries or complaints should be directed by email to office@physiolates.org.uk


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